At Buffalo Fashion Shop, we take as much care with our returns policy as we do with our British-designed lingerie and beachwear collections. We want you to be completely satisfied with your purchase. If for any reason you’re not, our straightforward returns process ensures you can shop with confidence.

Our Returns Promise

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • In original, unworn condition with all tags attached
  • In the original packaging
  • Accompanied by your order confirmation or receipt

Non-Returnable Items

For hygiene reasons, we cannot accept returns on the following intimate items:

  • Balconette Bras
  • Full Cup Bras
  • Half Cup Bras
  • Minimiser Bras
  • Bikini Knickers
  • Brazilian Knickers
  • Full Briefs

These exceptions apply unless the items are faulty or not as described.

How to Return an Item

Follow these simple steps to return or exchange your item:

Step 1: Submit Your Return Request

Email our customer service team at [email protected] with the following information:

Subject: Return Request for Order #[Your Order Number] Dear Buffalo Fashion Shop Team, I would like to return/exchange the following item(s) from my order #[Your Order Number]: – Item Name: [Product Name] – Size: [Size] – Colour: [Colour] – Quantity: [Number of Items] – Reason for Return: [Please specify] I confirm the item(s) are in original condition with all tags attached. Please advise on the next steps. Kind regards, [Your Full Name] [Your Contact Number]

Step 2: Wait for Approval

Our team will respond within 2 business days with:

  • Return authorization
  • Shipping instructions
  • Return address

Step 3: Package and Ship Your Return

Once approved:

  1. Securely package the item(s) in their original packaging
  2. Include your order confirmation or a copy of your email correspondence
  3. Ship to the address provided in our response

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5-7 business days of receiving your return
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Amount: You’ll receive a refund for the item(s) cost minus any original shipping fees

For exchanges, we’ll ship your new item once we receive the return. Shipping charges for exchanges follow our standard rates.

International Returns

For customers outside the UK:

  • Please mark the package as “Returned Goods” to avoid customs charges
  • We cannot refund any original customs duties or import taxes
  • Return shipping costs are the customer’s responsibility

Faulty or Incorrect Items

If you receive a faulty item or something different from what you ordered:

  1. Contact us immediately at [email protected]
  2. Include photos of the issue or incorrect item
  3. We’ll arrange a free return label and expedite your replacement or refund

Need Help?

Our customer service team is here to assist with any returns questions. Contact us at:

Email: [email protected]
Postal Address: Buffalo Fashion Shop, 15 Queen St, Ripon, GB CH3E 8EX

We aim to respond to all inquiries within 24 hours during business hours (Monday-Friday, 9am-5pm GMT).