Welcome to Buffalo Fashion Shop’s FAQ section! We’ve compiled answers to the most common questions about our British-designed lingerie, swimwear, and loungewear collections. Whether you’re curious about sizing, delivery to your country, or our return policy, you’ll find the information you need below.
About Buffalo Fashion Shop
What kind of products does Buffalo Fashion Shop specialise in?
We specialise in confidence-boosting women’s fashion including bras (balconette, full cup, half cup, minimiser styles), knickers (Brazilian, bikini, full brief), swimwear (bikinis, beachwear), nightwear (dressing gowns, nighties), and elegant loungewear. Our British-designed collections focus on both style and comfort.
What’s the style aesthetic of Buffalo Fashion Shop?
Our style blends contemporary British design with timeless elegance. We offer everything from supportive everyday bras to glamorous beachwear, all designed to flatter different body types while maintaining a cohesive, sophisticated aesthetic across our collections.
Product Questions
How do I choose the right bra size?
We recommend using our detailed sizing guide (available on each product page). For optimal fit, measure your underbust snugly and your bust at the fullest point. Our customer service team can also advise if you email measurements to [email protected].
Are your swimwear pieces lined?
Yes, all our bikinis and swimwear feature soft, quick-drying lining for comfort and modesty. Delicate items like bras and nightwear are also individually wrapped in tissue for protection during shipping.
Do you offer matching bra and knicker sets?
Absolutely! Many of our bra styles have coordinating knickers available. Look for the “Complete the Set” suggestion on product pages or browse our “Bras” and “Knickers” categories to mix-and-match.
Ordering & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure checkout. All payments are processed through our encrypted payment system for your security.
How can I track my order?
Once your order ships from our Ripon warehouse, you’ll receive an email with tracking details. Standard shipping via DHL/FedEx offers real-time tracking, while EMS shipments (free shipping option) provide periodic updates.
Can I change my order after placing it?
We process orders quickly (within 1-2 business days), so please email [email protected] immediately with your order number if you need to make changes. We’ll do our best to accommodate your request.
Shipping & Delivery
Where do you ship to?
We offer worldwide delivery (excluding some remote areas and parts of Asia) via reliable carriers. Our standard shipping uses DHL/FedEx (£12.95), while orders over £50 qualify for free EMS shipping.
How long does delivery take?
- Processing: 1-2 business days at our Ripon warehouse
- Standard Shipping: 10-15 days after dispatch (DHL/FedEx)
- Free Shipping: 15-25 days after dispatch (EMS)
Pro Tip: Order swimwear and holiday essentials at least 3 weeks before your trip to ensure timely arrival.
Do you offer express shipping?
Currently, we offer our Standard and Free Shipping options only. For urgent requests, please contact our customer service team who may be able to suggest solutions based on your location.
Returns & Exchanges
What’s your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unworn, with tags attached, and in original packaging. Please initiate returns through our customer service team at [email protected].
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked service as we cannot credit items lost in return transit.
How long do refunds take?
Once we receive and inspect your return, refunds are processed within 5 business days and typically appear in your account within 7-10 business days, depending on your payment provider.
Still Have Questions?
Our customer service team at [email protected] is happy to assist with any additional questions about our products, delivery to your region, or styling advice. We’re committed to providing the same attention to detail in our service as we do in selecting every piece for our collections.
Ready to experience British-designed fashion that travels as well as you do? Start shopping today and let us handle the delivery details.